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Playstation Network账号遭遇0x8002A231错误前因后果

November 15, 2009 | 15 Minute Read

很不幸，在前段时间遭遇了PSN账号（美服）的0x8002A231错误，即是在使用PSN账号登陆时，弹出0x8002A231错误提示无法登陆。当然第一反应就是Google it，在官方论坛上看到了这个帖子，于是按照这里的各种thread所描述的好好的对号入座了一把。大致原因可以确定为，某次支付非法，索尼没有在充值账户扣到相应的款项，所以ban掉了该账号。解决方法是使用PSN注册邮箱发送Email联系客服[email protected]，并且提供相应的信息，接受调查，以达到解封的目的。

于是详细说说如何战斗的。首先我知道被ban，马上就找到了真正的原因。因为前些日子在淘宝某店家处使用100RMB充了100USD到我的PSN美服账号。而之后我顺利的得到了这笔钱，而且进行了一次消费，剩下了80+USD在账户中，打算之后留着购买Gran Turismo PSP和Hustle Kings或者是可能会在PSN上销售的PES2010。之后我就很长一段时间没有碰这个账号，进一次使用这个账号的时候，遭遇了0x8002A231错误。那么原因很明显，就是那笔款项并没有真正的被索尼得到，于是我的账号施以极刑。应该说是我做贼心虚、贪得无厌、并且死有余辜。当然包着侥幸心理，我还是采取了联系客服的行动，并且装作无辜状。

第一回合：

我马上发出了我的邮件，并且在几分钟内就得到了回复。

 Customer ( arthraim) 11/05/2009 06:12 PM
I got a 8002A231 error. I googled it and realized that I may got cheated by the seller on C2C who gave me 10% off. I’m not sure how he did, but I got my money on my PSN account. Also I’m not sure if the error is caused by this.
I wanna my account back, there’s about $80 on my account and it’s prepared for Hustle Kings and PES2010, please give me an anwser. Thank you.
 Auto-Response 11/05/2009 06:12 PM
Thank you for contacting Sony Computer Entertainment America (SCEA).</p>

You have received this auto-acknowledgement to confirm that we received your message. Please rest assured we will investigate this issue and respond to your message within 2 business days.

NOTE: This mailbox is only for PLAYSTATION(R)Network account research questions. General questions (i.e., warranty, troubleshooting, etc.) will not be answered from this mailbox.</td> </tr> </tbody> </table> 从这个回合中，可以看出两点。 1. 我是坚决的、彻底的要履行装B义务，并且装成是一个好市民和一个无辜的受害者形象，把责任归咎于C2C网站（淘宝）上的卖家。（当然事实上的确是这样，只是应该让我感到内疚的是我明知此人非善，还抱着侥幸心理坚持购买） 2. 索尼的客服很没有诚意，派出机器人给我发了一个回复。 而这个回合的最终结果，当然是我赢了，因为我装B装的很诚恳（没看出来吗？），他们的回复很机械（当然）。 **第二回合**： 我发出上个回合的回复后（11月6日），第二天（11月7日），我就收到了索尼的回复，来自一个Anthony R.的客服人员。要求我提供我的确认信息，并且许诺会调查我提出的问题。

 Response (Anthony R.) 11/06/2009 03:55 PM
Hello Consumer,</p>

Your concerns have been heard regarding your PlayStation(R)Network account.

In order for us to assist you with your PLAYSTATION(R)Network account, please email us the following information. 

- Your Sign-In ID (registered PSN email address):
- Your Online ID:
- Phone Number with Area Code:
- Registered Name (first and last name, exactly as entered in your PLAYSTATION Network account settings):
- Complete Registered Mailing Address (include Zip Code):
- Date of Birth (MM/DD/YEAR): 
- The approximate date that your account was created:
- How long have you had the PLAYSTATION(R)3 computer entertainment system:
- Have you shared your PSN account(s) with others, &/or gotten access to other’s PSN account(s):

Once we receive this information, we will research this issue further and provide a resolution within 72 business hours.

Regards,
Anthony R.</td> </tr>

Customer ( arthraim) 11/11/2009 08:57 PM
- Your Sign-In ID (registered PSN email address):
  [email protected]
- Your Online ID:
  arthraimUS
- Phone Number with Area Code:
  86138******49 （我隐藏的）
- Registered Name (first and last name, exactly as entered in your PLAYSTATION Network account settings):
  Arthur Wang
- Complete Registered Mailing Address (include Zip Code):
  I believe that my address infomation is fake……. so I can’t remember it
- Date of Birth (MM/DD/YEAR):
  **/**/19** （我隐藏的）
- The approximate date that your account was created:
  I’m afraid I fogot… may be february or march this year.
- How long have you had the PLAYSTATION(R)3 computer entertainment system:
  I bought it on Feb.7th.2009
- Have you shared your PSN account(s) with others, &/or gotten access to other’s PSN account(s):
  Yes, there’s a person on the internet had my account password for a while, before I gave him my password I changed it, after that I changed back to the old one. All the reason is that he can put $100 in my account and I only need to pay him 90. </p>

—————— Original ——————
FROM: "PSN Account Support"<[email protected]>;DATE: Sat, Nov 7, 2009 07:55 AMTO: "arthraim"<[email protected]>; SUBJECT: What’s 0x8002A231 error [Incident: 091105-000721]</td> </tr> </tbody> </table> 从这个回合可以看出： 1. 索尼的要求非常严格，需要进一步验证你的信息，并且，其中最后一个问题是调查的关键。 2. 在关键问题上，我继续扮演我的受害者形象。 3. 因为我的注册资料粗糙没有逻辑没有备案，所以我十分不利。（经验总结，注册PSN账号的时候尽可能的提供真实可靠的资料，哪怕是伪造的，因为类似这样的issue的时候，就需要和人打交道了，那乱写的地址就无法帮助你了） 这个回合应该说是第一次的正面交锋，并且双方不分上下。索尼提出要进一步调查，应当是例行公事，而我也提供了相应的材料，继续扮演好角色，但是资料提供不完整（即便是这样，我还是扮演我的弱势形象）。索尼的一着规规矩矩的进攻被我十分吃力的招架住，虽然双方未分胜负，但是可见我的内力不够、底气不足，十分危险，主动权已掌握在对手的手中。 **第三回合**： 虽然11月7日索尼就回复我了，不过我到了11月12日才发出了上一回合的那个回复，而当天，我也收到了索尼的回复，回复如下。

Response (Don K) 11/12/2009 07:56 AM
Hello Arthur,</p>

Again we do apologize for any inconvenience regarding this account issue.

Thank you for writing us concerning your account.

According to our records, your account is banned due to a debt amount you owe in the amount of $100.00 If you wish to pay this debt you can mail in a money order or a check to the address below:

SCEA
ATTN: Billing Dept:
PO BOX 5888
SAN MATEO, CA 94402-0888

Please put the Service Request Number: 1-239407181 on the check or money order you mail in and make it payable to "Sony Computer".

If you wish to speak to a specialist and get more information concerning your account. Please call our Consumer Services Toll-Free Phone: 866-286-5123.

Please reference Service Request Number: 1-239407181

Our hours of operation are: Monday through Friday, 7:30 a.m. – 5:30 p.m., Pacific Time

Regards,
Don K</td> </tr> </tbody> </table> 看到这个回复，我就绝望了，显然索尼在回复中阐明了两点关键意思： 1. 你欠我们的，总要还我们的，这100USD，我们是一定要收到的！ 2. （这层意思要摸索出来）我们只管收到我们的钱，如果你是在C2C平台上遭到的欺骗，那么你可以通过其他途径其他客服维护你的权益，而SCE则不管你的死活。 没错吧，所以看到这封回复的时候，我已经绝望了，此时我唯一的办法就是寻找那个当初卖我的淘宝店家讨回公道！哪怕是帮我另一个美服账号再充100也好（奸笑~~）。于是我没有回复，这个事情也就没有下文了，和索尼客服的过招到此为止，也许我会有心情更新我和淘宝店主的较量，看心情吧。 以上。

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